App Terms of Service

1. Acceptance and Eligibility

These App Terms of Service ("Terms") are a binding agreement between you and Willow Team LLC, a Texas limited liability company that operates the WiloSync brand ("WiloSync," "we," "us," or "our"), and govern your access to and use of the WiloSync application, dashboard, APIs, and related products and services (together, the "Services").

By creating an account, clicking to accept, or otherwise accessing or using the Services, you agree to these Terms, our Acceptable Use Policy, our Privacy Policy, and our Data Processing terms, each of which is incorporated by reference. If you do not agree, do not use the Services.

You must be at least 18 years old and able to form a legally binding contract. The Services are intended for business and organizational use, not for personal, household, or consumer purposes. If you use the Services on behalf of a business, organization, or other entity, you represent and warrant that you have the authority to bind that entity to these Terms, and "you" refers to that entity.

2. The Services

WiloSync provides software that lets you configure, connect, and run automations and workflows — which may include lead capture, follow-ups, reminders, data syncing, AI-assisted features, and integrations with third-party tools. Many features act on your behalf and on your instructions: once you configure and activate an automation, it may automatically send messages, move or modify data, or take other actions through the systems and accounts you connect.

You are responsible for designing, configuring, reviewing, testing, and monitoring your automations and for the actions they take and results they produce. We may add, change, deprecate, or remove features at any time. The Services are made available on a limited-access basis and convey no ownership rights to you.

3. Your Account and Credentials

To use the Services you must register an account and provide accurate, current, and complete information, which you agree to keep up to date. You are responsible for your account and for all activity that occurs under it, including activity by your team members, administrators, and anyone you give access to.

You are responsible for safeguarding your login credentials and any API keys, tokens, or connected-account credentials. Notify us promptly at info@wilosync.com of any suspected or actual unauthorized access or security incident. We may revoke, rotate, or expire credentials or tokens if we reasonably believe they have been compromised or misused. We are not liable for loss arising from unauthorized use of your account where we were not at fault.

4. Plans, Fees, Taxes, and Renewals

Some features may be offered free of charge and others for a fee. If you purchase a paid plan, you authorize us and our third-party payment processor to charge the applicable fees, including on an automatically recurring basis for each billing cycle until you cancel. Unless required by law or stated otherwise in writing, fees are non-refundable, payment obligations are non-cancelable, and partial billing periods are not pro-rated or credited.

Paid subscriptions renew automatically at the then-current rate unless you cancel before the renewal date. We may change pricing, plans, or plan features on reasonable notice, with changes applying to your next billing cycle. Fees are exclusive of taxes; you are responsible for all sales, use, and similar taxes other than taxes on our net income. Late or failed payment may result in suspension or termination. Any service provided during a free trial or beta is provided "as is" without warranties or indemnities.

5. Acceptable Use and Communications Compliance

Your use of the Services must comply with our Acceptable Use Policy and all applicable laws. You are solely responsible for the content, timing, recipients, and consent for any messages, calls, contacts, or data you create, send, schedule, or process through the Services, and for ensuring that all such activity complies with applicable communication, marketing, anti-spam, and privacy laws — including, without limitation, the CAN-SPAM Act, the Telephone Consumer Protection Act (TCPA), state texting and telemarketing laws, and equivalent laws in your recipients' jurisdictions.

You are responsible for obtaining and maintaining all consents, opt-ins, disclosures, and records required to send communications and to process the data you put into the Services. We may suspend, throttle, or terminate accounts that we reasonably believe violate these requirements or that create legal or operational risk.

6. Your Data and Content

As between you and WiloSync, you retain all ownership of the data, content, and materials you submit to, connect to, or generate through the Services ("Customer Data"). You grant us a worldwide, non-exclusive, limited license to host, access, process, copy, transmit, and display Customer Data as reasonably necessary to provide, secure, maintain, support, and improve the Services, to prevent or address technical or security issues, and as otherwise described in our Privacy Policy and Data Processing terms. We do not sell Customer Data.

You are solely responsible for the accuracy, quality, legality, and content of Customer Data and for the actions triggered by it. You represent and warrant that you have all rights, consents, and permissions necessary to provide Customer Data and to authorize the processing and actions you configure, and that doing so will not violate any law, these Terms, or any third party's rights.

7. Third-Party Services and Integrations

The Services let you connect to and exchange data with third-party tools and platforms (such as email, calendars, spreadsheets, CRMs, messaging, accounting, and AI providers). When you connect a third-party service, you authorize us to access, use, and exchange data with it on your behalf to operate your automations.

Third-party services are provided by their owners under their own terms and privacy policies, and your use of them is at your own risk. We do not control and are not responsible for the availability, accuracy, security, content, or actions of any third-party service, and we do not endorse them. If a third-party service changes, limits, or discontinues its functionality, your automations may be affected, and we are not liable for that.

8. AI Features and Automated Actions

Certain features use artificial intelligence to generate text or other output, and many features run automatically once configured. AI output and automated actions can be inaccurate, incomplete, delayed, or unexpected, and may not be appropriate for every situation. AI output and automated actions do not constitute professional, legal, financial, tax, medical, or other regulated advice.

You are responsible for setting up, testing, supervising, and validating your automations and AI-assisted features, and for reviewing output before relying on it, sending it, or letting it act on your systems or contacts. To the fullest extent permitted by law, we are not responsible for any decision, action, message, or result produced or carried out by an automation or AI feature you configured or enabled.

9. High-Risk Uses and Sensitive Data

You may not use the Services for "high-risk" activities where failure or inaccuracy could lead to death, personal injury, or serious physical, environmental, or financial harm (for example, life-support, emergency response, or critical-infrastructure use). Unless we expressly agree in writing, you may not submit or process sensitive or specially regulated data through the Services — including protected health information governed by HIPAA, full payment-card or financial-account numbers, government identifiers such as Social Security or passport numbers, or special categories of personal data under the GDPR.

To the fullest extent permitted by law, we have no liability arising from high-risk use or from sensitive or regulated data submitted in violation of this section.

10. Intellectual Property and Feedback

The Services, our software, and all related intellectual property are and remain owned by Willow Team LLC and its licensors. We grant you a limited, non-exclusive, non-transferable, revocable right to use the Services during your subscription, solely for your internal business purposes and subject to these Terms. You may not copy, modify, reverse engineer, decompile, resell, sublicense, rent, or create derivative works from the Services, remove proprietary notices, or use the Services to build a competing product, except to the extent the law prohibits these restrictions.

If you send us feedback, ideas, or suggestions, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use and incorporate them without restriction or obligation to you. We may also collect and use de-identified and aggregated usage and configuration data to operate, secure, and improve the Services.

11. Confidentiality

Each party may receive non-public information of the other that is marked confidential or that should reasonably be understood as confidential given its nature and the circumstances ("Confidential Information"). The receiving party will use at least reasonable care to protect such information, will not use it except to perform under these Terms, and will not disclose it except to personnel, advisors, or service providers bound by similar confidentiality obligations, or as required by law (with notice where legally permitted). This section does not apply to information that is public, already known without restriction, independently developed, or rightfully received from another source.

12. Availability and Changes to the Services

We work to keep the Services available but do not guarantee uninterrupted, secure, or error-free operation unless a separate written service-level agreement says otherwise. We may modify, suspend, perform maintenance on, or discontinue all or part of the Services, with reasonable notice where practical. Your purchase is not contingent on any future feature or on any oral or written statement about future functionality.

13. Suspension and Termination

You may stop using the Services or cancel your account at any time through the account controls or by contacting us. We may suspend or terminate your access, with or without notice, if you breach these Terms or the Acceptable Use Policy, fail to pay, create security, legal, or operational risk, or if required by law. We may also terminate for convenience on reasonable notice.

On termination, your right to use the Services ends. Where practical, we will provide a reasonable period to export Customer Data, after which we may delete it in line with our Privacy Policy and Data Processing terms. Sections that by their nature should survive termination — including those on fees owed, data, intellectual property, disclaimers, limitation of liability, indemnification, confidentiality, and dispute resolution — will survive.

14. Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." WILOSYNC AND WILLOW TEAM LLC, ON BEHALF OF THEMSELVES AND THEIR LICENSORS, DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AVAILABILITY, AND SECURITY, AND ANY WARRANTY THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE. WE DO NOT WARRANT ANY SPECIFIC RESULTS, SAVINGS, REVENUE, OR BUSINESS OUTCOMES. YOU ASSUME THE ENTIRE RISK OF USING THE SERVICES.

15. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, WILOSYNC, WILLOW TEAM LLC, AND THEIR MEMBERS, MANAGERS, OWNERS, EMPLOYEES, CONTRACTORS, AGENTS, AFFILIATES, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY AND REGARDLESS OF THE THEORY OF LIABILITY.

TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES WILL NOT EXCEED THE GREATER OF (a) THE AMOUNTS YOU ACTUALLY PAID US FOR THE SERVICES IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (b) ONE HUNDRED U.S. DOLLARS (USD $100.00). These limitations apply regardless of the form of action and survive even if a remedy fails of its essential purpose. Some jurisdictions do not allow certain exclusions or limitations, so parts of this section may not apply to you.

16. Indemnification

To the fullest extent permitted by law, you will defend, indemnify, and hold harmless WiloSync, Willow Team LLC, and their members, managers, owners, employees, contractors, agents, affiliates, and service providers from and against any third-party claims, and any resulting damages, liabilities, losses, costs, and expenses (including reasonable attorneys' fees), arising out of or related to: (a) your use of the Services; (b) your Customer Data or the actions your automations take; (c) your messages or communications; (d) your violation of these Terms, the Acceptable Use Policy, or applicable law; or (e) your violation of any third-party right.

17. Dispute Resolution, Arbitration, and Class-Action Waiver

PLEASE READ THIS SECTION CAREFULLY — IT AFFECTS YOUR LEGAL RIGHTS. These Terms are governed by the laws of the State of Texas, where Willow Team LLC is organized, without regard to its conflict-of-law rules.

Informal resolution first: Before starting any formal proceeding, you agree to contact us at info@wilosync.com and give us at least thirty (30) days to resolve the dispute informally and in good faith.

Binding arbitration: Except for the carve-outs below, any dispute, claim, or controversy arising out of or relating to these Terms or the Services that is not resolved informally will be resolved by final and binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration will be seated in Texas (or conducted remotely), and judgment on the award may be entered in any court of competent jurisdiction.

Class-action and jury-trial waiver: To the fullest extent permitted by law, you and Willow Team LLC each agree to bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any class, collective, consolidated, or representative proceeding. You and Willow Team LLC each waive any right to a trial by jury. The class-action waiver is an essential part of this agreement; if it is found unenforceable, the arbitration provision will not apply to that claim.

Carve-outs: Either party may (a) bring an individual claim in small-claims court if it qualifies, and (b) seek injunctive or equitable relief in a court of competent jurisdiction in Texas to protect its intellectual property or Confidential Information, and you consent to personal jurisdiction and venue there for that purpose. Opt-out: you may opt out of this arbitration and class-waiver section by emailing info@wilosync.com within thirty (30) days of first accepting these Terms; if you opt out, disputes will be resolved in the state or federal courts located in Texas.

Because we serve businesses across the United States, certain state-specific laws (such as the California CCPA/CPRA) may also apply to you depending on your location.

18. General Terms

Force majeure: Neither party is liable for delay or failure to perform due to causes beyond its reasonable control, including outages of hosting, network, or third-party providers, denial-of-service attacks, strikes, natural disasters, war, terrorism, or government action.

Assignment: You may not assign these Terms without our prior written consent; we may assign them in connection with a merger, acquisition, reorganization, or sale of all or substantially all of our assets. Any non-permitted assignment is void.

Notices: We may provide notices to you through the Services or by email to the address on your account; you are responsible for keeping it current. You must send legal notices to us at info@wilosync.com.

Export and sanctions: You represent that you are not located in, or a resident of, any country or on any list subject to U.S. embargo or sanctions, and that you will not use the Services in violation of applicable export-control or sanctions laws.

Severability and waiver: If any provision is held unenforceable, it will be limited or reformed to the minimum extent necessary and the rest remains in effect. Our failure to enforce a provision is not a waiver. These Terms create no third-party beneficiaries.

Entire agreement: These Terms, together with the policies incorporated by reference, are the entire agreement between you and us about the Services and supersede prior agreements on the subject. Any conflicting terms in your purchase orders or vendor forms are rejected. We may update these Terms as described below.

19. Changes to These Terms

We may update these Terms from time to time. We will post the updated version with a new "Last updated" date, and material changes will take effect on a reasonable going-forward basis. Your continued use of the Services after an update means you accept the updated Terms.

20. Contact

Questions about these Terms? Contact us at info@wilosync.com. The Services are operated by Willow Team LLC, a Texas limited liability company.