WiloSync

Willow Team LLC · WiloSync · Customer Care Messaging Program

SMS & Text Messaging Terms

Last updated: July 17, 2026

Clear description of the service and message content

Willow Team LLC, doing business as WiloSync (“we,” “us,” or “our”), operates a customer-care text messaging program from +1 (657) 710-7058. This page is the public program description for Twilio A2P 10DLC reviewers, carriers, and consumers.

Message content includes: (1) missed-call recovery texts when you call us and we do not answer — typically an apology, an invitation to reply, and a booking or scheduling link; (2) customer-care replies about WiloSync services, demos, onboarding, support, or billing; (3) appointment / demo confirmations and reminders you requested; and (4) important transactional notices about your engagement with us when SMS is an appropriate channel.

Instant Call Recovery is one workflow we use to send missed-call texts. These terms cover our whole Willow Team / WiloSync messaging program, not only that workflow.

Message and data rates may apply. Frequency: two messages per month. Reply STOP to opt out. Reply HELP for help.

Sample message content

Examples of messages you may receive (wording may vary):

  • Missed call: “Hi, this is WiloSync / Willow Team — sorry we missed your call. How can we help? Reply here or book a time: https://wilosync.com/contact. Msg & data rates may apply. 2 msgs/mo. Reply STOP to opt out, HELP for help.”
  • Enrollment confirmation: “WiloSync: You are enrolled in Willow Team LLC customer-care texts from +1 (657) 710-7058. 2 msgs/mo. Msg & data rates may apply. Reply HELP for help, STOP to cancel. Terms: https://wilosync.com/terms Privacy: https://wilosync.com/privacy”
  • HELP reply: “WiloSync: For help, call +1 (657) 710-7058 or email info@wilosync.com. Msg & data rates may apply. 2 msgs/mo. Reply STOP to cancel. https://wilosync.com/sms-terms”
  • STOP reply: “You are unsubscribed from WiloSync / Willow Team texts. No more messages will be sent. Reply HELP for help.”

Frequency of messages

You will receive two messages per month.

Missed-call recovery texts are typically one text per unanswered call to +1 (657) 710-7058. If you reply and continue a conversation, additional messages may be exchanged as part of that conversation and may exceed the monthly program cadence for that month.

We do not send recurring promotional drip campaigns as the default for this program.

Message and data rates

Message and data rates may apply. Your mobile carrier’s standard messaging and data charges apply to any texts you send or receive. Willow Team LLC / WiloSync does not charge a separate fee for these texts; carrier rates are your responsibility.

Instructions for getting help (HELP)

Reply HELP to any text from us for assistance.

You may also email info@wilosync.com or support@wilosync.com, visit https://wilosync.com/contact, or call +1 (657) 710-7058 during published business hours.

Supported carriers include major U.S. wireless carriers. Availability may vary by carrier and device.

Instructions for opting out (STOP)

Reply STOP to any message from us to opt out. After you opt out, we will stop sending program texts to that number (other than a single opt-out confirmation where required).

You may also email info@wilosync.com with your mobile number and a request to opt out.

Opting out of SMS does not cancel phone service or prevent us from answering future voice calls to +1 (657) 710-7058.

Terms of Service and Privacy Policy

By opting into this program, you also agree to our Website Terms of Use and acknowledge our Privacy Policy:

  • Website Terms of Use: https://wilosync.com/terms
  • App Terms of Service: https://wilosync.com/app-terms
  • Privacy Policy: https://wilosync.com/privacy
  • These SMS & Text Messaging Terms: https://wilosync.com/sms-terms

How you opt in (explicit consent)

We obtain affirmative consent before (or as a condition of) sending program texts. Consent methods:

  • Written / website consent (required for marketing use cases): visit https://wilosync.com/sms-opt-in, review the disclosures, check the consent box, and select YES to enroll (or NO to decline). Verbal consent alone is not used for marketing messages.
  • Text-to-join: text YES to +1 (657) 710-7058 after reviewing these terms. We will reply with a confirmation of enrollment.
  • Call-initiated customer-care consent: by calling +1 (657) 710-7058, you consent to receive a missed-call recovery text (and related customer-care / scheduling follow-up for that inquiry) at the mobile number associated with your call if we miss your call. This call-in method is for customer-care messaging described on this page — not for unrelated marketing blasts.
  • Verbal consent on a live call: when we answer, our team may read the verbal consent script at https://wilosync.com/sms-verbal-consent and record a clear YES before sending non–missed-call texts. Verbal consent is not sufficient for marketing use cases; marketing requires written consent (website checkbox, signature, or text opt-in).

Confirmation of enrollment

After you opt in via the website form, text YES, or verbal YES on a live call, we send (or display) a confirmation of enrollment that restates the program, frequency, rates disclaimer, HELP/STOP instructions, and links to Terms and Privacy. Example:

“WiloSync: You are enrolled in Willow Team LLC customer-care texts from +1 (657) 710-7058. 2 msgs/mo. Msg & data rates may apply. Reply HELP for help, STOP to cancel. Terms: https://wilosync.com/terms Privacy: https://wilosync.com/privacy”

For missed-call recovery after you call us, the recovery text itself identifies WiloSync / Willow Team, includes STOP/HELP, rates language, and points to these terms.

Marketing vs. customer-care consent

Important: Verbal consent is not sufficient for marketing use cases. For marketing messages, we require written consent — for example selecting a checkbox on https://wilosync.com/sms-opt-in, providing a signature, or opting in via text (YES to our number).

Our default program is customer-care / transactional messaging related to calls and service inquiries. If we send promotional or marketing SMS, we will only do so to numbers with documented written opt-in for that purpose.

Mobile information and privacy

We do not sell your mobile phone number. No mobile data will be shared with third parties/affiliates for marketing/promotional purposes at any time. Mobile information will not be shared with third parties or affiliates for their marketing or promotional purposes.

We may share numbers and messaging metadata with processors such as Twilio solely to deliver messages, honor STOP/HELP, prevent abuse, and measure delivery.

Full details: https://wilosync.com/privacy

Opt-in policy proof URLs (for Twilio)

Campaign reviewers may use these public HTTPS URLs (one per line in Twilio’s form):

  • https://wilosync.com/sms-terms
  • https://wilosync.com/sms-opt-in
  • https://wilosync.com/sms-verbal-consent
  • https://wilosync.com/privacy
  • https://wilosync.com/terms

WiloSync software customers (separate programs)

Other businesses may use WiloSync Instant Call Recovery on their own Twilio numbers. Those senders must complete their own A2P registration and publish their own opt-in disclosures for their brand and number.

Changes

We may update these terms at https://wilosync.com/sms-terms with a revised “Last updated” date. Continued participation after changes are posted constitutes acceptance where permitted by law.

Contact

Willow Team LLC · WiloSync

Phone: +1 (657) 710-7058

Email: info@wilosync.com · support@wilosync.com

Web: https://wilosync.com/contact